NHTSA Complaint #11323035 — 2016 FORD EXPEDITION

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11323035
Vehicle	2016 FORD EXPEDITION
Component	VEHICLE SPEED CONTROL
Date of Incident	May 2, 2020
Date Filed	May 2, 2020
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

SUDDEN UNEXPECTED DECELERATION TO 1-3 MPH AND UNRESPONSIVE WHILE TRAVELING ABOUT 40 MPH. ERROR MESSAGE "SEE MANUAL". CORRECTED BY TURNING OFF IGNITION AND RE-STARTING. REPEAT PROBLEM - REPAIR FACILITY REPLACED ALL SPARK PLUGS AND DIDN'T HAPPEN FOR A WEEK. THEY STATED MULTIPLE ISSUES CAME UP ON THEIR ANALYSIS WHICH WERE VARIABLE. INITIALLY THOUGHT TO BE THROTTLE ISSUE. I QUESTION A COMPUTER SOFTWARE OR HARDWARE ISSUE

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