NHTSA Complaint #11322750 — 2016 KIA SOUL ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11322750
Vehicle	2016 KIA SOUL
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 16, 2019
Date Filed	April 29, 2020
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

VEHICLE WAS STATIONARY. THE CHECK ENGINE LIGHT TURNS ON AND THROWS P050A CODE. I TOOK INTO AUTHORIZED DEALER IN OCTOBER 2019, I WAS TOLD KIA IS AWARE OF ISSUE AND THE CODE IS INSIGNIFICANT, THEY CLEARED THE CODE. THIS CODE ERROR WAS TRIGGERED AGAIN ABOUT 4/12/2020. I HAVE CALLED KIA TO ASK FOR A RESOLUTION AND HAVE BEEN INFORMED THERE IS NOT ONE, EXCEPT TO HAVE A DEALER CLEAR THE CODE. THEY HAVE NO TIME FRAME FOR A RESOLUTION. I BELIEVE THIS BECOMING A SAFETY ISSUE AS WE AS DRIVERS SHOULD HAVE TRUST IN THE SIGNIFICANCE OF WARNINGS FOR ENGINE PROBLEMS, AND I AM CONCERNED FOR WHEN THERE IS AN ACTUAL ISSUE THAT ARISES AND BEING UNAWARE GIVEN THE LIGHT SPORADICALLY TURNS OFF AS WELL AS THE POTENTIAL FOR LOSS OF RESALE AS I HAVE BEEN CONSIDERING ATTEMPTING TO CHANGE VEHICLES. WE SHOULD NOT BE EXPECTED TO BE ABLE TO MAKE IT IN TO A DEALER EVERY TIME THIS NON-ISSUE CODE IS THROWN.

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