NHTSA Complaint #11322703 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS AN ABNORMAL CLICKING NOISE AND DARK GRAY SMOKE COMING FROM UNDER THE HOOD. THE CONTACT MENTIONED THAT ONCE THE VEHICLE WAS PULLED OVER AND THE HOOD WAS OPEN THE SMOKE EXTINGUISHED INDEPENDENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS BURNING OIL AND THE ENGINE SEIZED. THE VEHICLE WAS THEN TOWED TO COURTESY KIA OF BRANDON (9205 E ADAMO DR, TAMPA, FL 33619) WHERE THEY CONFIRMED THAT THE ENGINE SEIZED AND IT WAS NOT DUE TO THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE FAILURE WAS NOT BECAUSE OF THE CATALYTIC CONVERTER. THE CONTACT STATED THAT THE FAILURE COULD BE RELATED TO NHTSA CAMPAIGN NUMBER: 19V120 (ENGINE, ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 103,052.