NHTSA Complaint #11322359 — 2018 TESLA MODEL S

VEHICLE SPEED CONTROL issue reported to NHTSA

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Crash Fire

Complaint Details

ODI Number	11322359
Vehicle	2018 TESLA MODEL S
Component	VEHICLE SPEED CONTROL
Date of Incident	April 27, 2020
Date Filed	April 27, 2020
Mileage	9,385 miles
Crash	Yes
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE CAR SOFTWARE HAS BEEN MODIFIED AND APPEARS TO BE COMPROMISED. SETTINGS RELATED TO SAFETY AND AUTOPILOT HAVE BEEN UNSTABLE. DRIVER PROFILE DOES NOT WORK PROPERLY. FACTORY RESET PERFORMED BY TESLA PARAMUS AND BY SWITCHING EMAIL ACCOUNT DOESN'T NOT REMOVE THE MALWARE. PERSONAL DATA AND MALFUNCTIONING OF THE CAR CONTINUE DESPITE SEVERAL COMPLAINTS TO TESLA.

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