NHTSA Complaint #11321480 — 2014 DODGE DURANGO

THE PASSENGER HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN SEAT. I ( THE OWNER OF THE CAR) WAS PARKED IN A PARKING LOT AND THE CAR WAS NOT IN MOTION. WE HAD DRIVEN TO A RESTAURANT AND WERE WAITING, PARKED IN A SPACE, IGNITION RUNNING, FOR OUR FOOD TO BE BROUGHT OUT TO THE CAR. WE HEARD A LOUD BANG, MY DAUGHTER SHRIEKED AND THEN WE FIGURED OUT THAT THE HEADREST POPPED OUT. SHE HAS A HEADACHE, SORE NECK BUT MINOR INJURIES, HOWEVER, HAD THE CAR BEEN IN MOTION AND THE DRIVER'S HEADREST DEPLOYED, THE SITUATION COULD HAVE BEEN DIFFERENT.*DT CONSUMER STATED HEADREST HAS BEEN REPLACED.*JB