NHTSA Complaint #11321416 — 2008 MERCEDES-BENZ E350
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11321416 |
| Vehicle | 2008 MERCEDES-BENZ E350 |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 162,443 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
I HAVE A 2008 MERCEDES E350 PZEV MODEL AND THE ISSUE I CAME ACROSS IS A MAJOR ONE. THESE MODELS IN PARTICULAR HAVE A BIG REPUTATION ON FAILING FUEL PUMPS, AND TO MAKE THINGS WORSE ON THE PZEV VERSIONS IT CAN NOT BE FIXED UNLESS THE WHOLE FUEL TANKED IS SWAPPED WITH A NEW ONE. THE FUEL PUMP IS LOCATED INSIDE THE GAS TANK AND ITS SEALED JUST SO THERE'S NO WAY OF FIXING THE ISSUE, ON THE OTHER HAND THE NON-PZEV MODELS HAVE A REPLACEABLE PUMP WHICH REDUCES THE WORK AND MONEY TO FIX THE ISSUE. MERCEDES HAS AN APPLIED EXTENDED FACTORY WARRANTY FOR THE MODEL W211 WHICH COVERS THIS ISSUE UNTIL 15YEARS / UNLIMITED MILES FOR NON-PZEV MODELS AND 15YEARS / 150K MILES FOR PZEV MODELS. I SEE THIS VERY WRONG BECAUSE THE PZEV MODELS ARE SUPER EXPENSIVE TO FIX AND MANY PEOPLE ARE OVER THE 150K MILE MARK. THIS TERM SHOULD HAVE BEEN APPLIED TO THE PZEV MODELS. I PURCHASED THIS VEHICLE FOR $3,200 BUT TO FIX THIS PROBLEM IT IS OVER THAN $3,500. I AM REQUESTING MERCEDES TO HELP ME ON THIS SITUATION AS THESE CARS ARE WELL KNOW TO FAIL IN THAT DEPARTMENT. AS IT STANDS THIS CAR IS UNSAFE TO DRIVE, IT RELEASES LOTS OF RAW GAS SMELL AND SOMETIMES IT WILL NOT START. I WANT MERCEDES TO TAKE FULL RESPONSIBILITY OF THIS MATTER BECAUSE THIS ISSUE COULD HAVE BEEN A COUPLE HUNDRED DOLLAR FIX IF THE DESIGN AFTER TANK WASN'T SO BAD. THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE WITH THE PZEV MODELS AND MOST OF THEM ARE OVER THE 150K MILE LIMIT WHICH IS NOT ENOUGH CONSIDERING THE AGE OF THE VEHICLES. *TR
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