NHTSA Complaint #11321329 — 2014 VOLKSWAGEN JETTA

APRIL 13TH,2020 I TOOK MY CAR IN TO THE LOCAL VW DEALERSHIP TO HAVE IT LOOKED AT. ROAD TESTING PRODUCED NOTHING, BUT P1732 AND P173D CODES WERE FOUND. THE SERVICE DEPARTMENT CALLED THE VW TECH LINE AND VW INDICATED THAT A NEW TRANSMISSION WAS THE ONLY OPTION. MY COST WOULD BE $9236.14. AFTERWARDS, I STOPPED AT THE LOCAL INDEPENDENT GERMAN AUTO REPAIR SHOP TO HAVE MY PAPERWORK LOOKED AT. THIS SHOP INDICATED THAT THIS WAS A NEW TRANSMISSION DESIGN, INTENDED FOR THE HYBRID, AND THAT IT WAS FULL OF BUGS. I WAS INFORMED THAT VW KNEW ABOUT THE ISSUE AND CREATED A SOFTWARE BANDAGE TO FIX IT. THE FIX WAS NOT A PERMANENT SOLUTION, RATHER TO PROLONG THE LIFE OF THE CAR INSTEAD OF VW FIXING THE ISSUE UNDER WARRANTY. THIS SHOP ALSO INDICATED THAT NORMAL SERVICE DONE TO CARS WOULD SHOW A POTENTIAL PROBLEM, BUT VW INDICATED TO CLEAR THE CODE AND NOT TELL CUSTOMERS. TRANSMISSION I AM NOT SURE THE EXACT DATE THAT THE TRANSMISSION ISSUES BEGAN, BUT I DO KNOW THAT IT WAS AFTER MARCH 27TH, 2020. I KNOW THIS BECAUSE I WORKED ALL DAY FOR NEWS AMERICA MARKETING AND THERE WERE NO ISSUES WITH THE CAR. ON THE DAY THAT THE ISSUE BEGAN, I HAD BEEN USING E-MODE FREQUENTLY AND I NOTICED THAT THE CAR WAS RUNNING HOTTER THAN NORMAL. I STOPPED USING E- MODE. CURRENTLY THE CAR IS DRIVABLE. THE CHECK ENGINE LIGHT DOES NOT COME ON REGULARLY. WHEN THERE IS A PROBLEM, ONLY ODD GEARS ARE AVAILABLE. GEARS 2,4,6, AND REVERSE ARE NOT AVAILABLE. WHEN THE CHECK ENGINE LIGHT COMES ON, THE CAR WILL IMMEDIATELY DOWNSHIFT TO AN ODD GEAR. FOR EXAMPLE, 4TH GEAR TO 3RD. THIS RESULTS IN THE CAR SLOWING DOWN QUICKLY DUE TO THE HIGH RPM. IF THE CAR IS IN 2ND, SHIFTING TO 1ST CAUSES THE CAR TO COME TO A STOP OVER A SHORT DISTANCE.