NHTSA Complaint #11321265 — 2013 SUBARU IMPREZA

THE CAR BROKE DOWN NOV. 2018 WHILE MY WIFE WAS DRIVING ON INTERSTATE HIGHWAY. DEALER REPLACED VALVE BODY. CAR WAS USING A LOT OF OIL BETWEEN CHANGES. WHEN ASKED ABOUT IT, DEALER SERVICE DEPT SAID "JUST KEEP ADDING OIL." CAR STARTED PUTTING OUT BLUE CLOUD FROM EXHAUST WHEN STARTED. ASKED DEALER SERVICE DEPT, THEY SAID "SUBARUS DO THAT. JUST KEEP ADDING OIL." HAD RECALL WORK DONE MARCH 2019: VALVE SPRING REPLACEMENT. AGAIN ASKED ABOUT OIL CONSUMPTION. SERVICE DEPT. RECOMMENDED ADDING OIL BETWEEN OIL CHANGES. LABOR DAY 2019 CAR BROKE DOWN AGAIN WITH SAME DASH INDICATORS FLASHING AS IN NOV. 2018. CAR WAS IN DRIVE AND MOVING FORWARD AT 35 MILES PER HOUR ON A CITY STREET 150 MILES FROM HOME. DEALER SERVICE DEPT SAID TIMING CHAIN HAD JUMPED, ENGINE FAILED. ACCORDING TO DEALER SERVICE DEPARTMENT, ENGINE HAD EXCESSIVE OIL CONSUMPTION, AND SAID "ENGINE IS OIL DEPRIVED." CAR NOW NEEDS A NEW ENGINE.DEALER HAD PROMISED TO FIX IF ISSUE FROM 2018 RETURNED. THE DEALER DID NOT HONOR THE PROMISE. *TR