NHTSA Complaint #11321104 — 2013 FORD FUSION

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE VEHICLE STARTED TO REVERSE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO STAMFORD LINCOLN (212 MAGEE AVE, STAMFORD, CT 06902), HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580), WHERE THE MECHANIC WAS ALSO UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO STAMFORD LINCOLN AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE VEHICLE WAS TOWED TO BE REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE PLANETARY GEAR NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.