NHTSA Complaint #11321057 — 2007 KIA SORENTO

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED AN INTERIM LETTER FROM THE MANUFACTURER. THE LETTER STATED THAT THE VEHICLE'S ENGINE COMPARTMENT COULD POTENTIALLY CATCH ON FIRE AND INSTRUCTED THE CONTACT TO PARK THE VEHICLE AWAY FROM BUILDINGS AND OTHER VEHICLES. THE VIN TOOL SHOWED NO RECALLS. THE LETTER ALSO STATED THAT THE VEHICLE COULD CATCH ON FIRE EVEN WHEN IT WAS NOT BEING DRIVEN. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336)295-1542, STATED THAT THE DEALER WAS AWARE OF THE LETTER BUT WAS NOT GIVEN INSTRUCTIONS FROM THE MANUFACTURER ON HOW TO FIX THE VEHICLE. THE DEALER RECOMMENDED NOT DRIVING THE VEHICLE UNTIL THE REPAIR WAS PERFORMED. THE CONTACT WAS INFORMED TO CONTACT THE MANUFACTURER TO REQUEST A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO BE DRIVEN. THE MANUFACTURER DECLINED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS INFORMED TO PARK THE VEHICLE AWAY FROM BUILDINGS OR OTHER VEHICLES. A CASE WAS FILED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 158,000.