NHTSA Complaint #11321042 — 2017 CHRYSLER PACIFICA

PURCHASED 2017 CHRYSLER PACIFICA BRAND NEW WITH FACTORY TOW PACKAGE OPTION ABLE TO TOW UP TO 3,600 LBS. PER CHRYSLER. APPARENTLY THE VAN CAN'T TOW 3,200 LB. TRAILER SAFELY UNLESS THE VAN CAN CONTROL THE TRAILER BRAKES, WHICH IT CAN NOT DO BECAUSE CHRYSLER FAILED TO SUPPLY WIRING UNDER THE DASH FOR A TRAILER BRAKE CONTROLLER TO BE CONNECTED IN THE 2017 MODELS. IT APPEARS EVERYONE WITH A 2017 PACIFCIA WITH FACTORY TOW PACKAGE ARE TOWING TRAILERS UNSAFELY BECAUSE THE VAN CAN NOT STOP SAFELY WITH A 2,000 LB. TRAILER IN TOW LET ALONE A 3,500 LB. TRAILER. I FILED A COMPLAINT WITH THE DEALER (ZIEGLER CHRYSLER IN DOWNERS GROVE, IL) AND THE BBB ID #14203031. WITH THE HELP OF THE BBB, CHRYSLER RESPONDED STATING IT WAS A SALES ISSUE AND TO TAKE IT UP WITH THE DEALER. AFTER GOING BACK & FORTH WITH DEALER AND CHRYSLER CORP., DEALER (SALES MGR. PHIL) NOW SAYS ITS A MANUFACTURE PROBLEM AND CHRYSLER SAYS IT CAN TOW 3,600 LBS. IT APPEARS CHRYSLER CORRECTED THE PROBLEM FOR THE 2018 AND NEWER MODELS BUT NOT THE 2017 MODELS. IT SEEMS CHRYSLER IS CLAIMING AND ADVERTISING IT CAN TOW 3,600 LBS. BUT THAT SEEMS TOTALLY FALSE FOR 2017 MODELS. HOWEVER, IF NHTSA FEELS ITS SAFE FOR THE 2017 PACIFICA WITH TOW PACKAGE TO TOW THE ADVERTISED WEIGHT WITHOUT OPERATING THE TRAILER BRAKES THEN I WON'T BE CONCERNED. THANKS FOR YOUR TIME IN THIS SERIOUS MATTER.