NHTSA Complaint #11320935 — 2015 CHEVROLET MALIBU

IN AUGUST 2019, MY 2015 CHEVY MALIBU STARTED HAVING WITH THE VARIABLE VALVE TIMING (VVT) SOLENOID -PART # 12633613 (ABT. 80K MILES). WHEN ACCELERATING INTO PASSING GEAR, THE ENGINE WOULD STEP OUT OF GEAR AND THE RPM'S WOULD REV VERY HIGH WHILE THE CAR SLOWED. I WOULD HAVE TO LET OFF PEDAL UNTIL RPM'S LOWERED, THEN ACCELERATE SLOWLY. MY LOCAL GARAGE DIAGNOSED THE BAD PART AND BEGAN SEARCHING FOR A REPLACEMENT. THEY DISCOVERED THAT (1)-GM IS THE ONLY COMPANY THAT MAKES THE PART, (2)-THAT GM DOESN'T HAVE ANY MORE REPLACEMENT PARTS AND (3)-GM IS NOT GOING TO MAKE ANY MORE. THEY DISCOVERED THAT MANY GM DEALERSHIPS HAVE HUNDREDS ON BACK ORDER ALSO. IN DECEMBER I FILED A COMPLAINT WITH CHEVY CUSTOMER SERVICE; CASE # 9-5698216592 AND CONVERSED WITH VAHMARTA PH.#(866)-790-5600 AND FIELD REP; LOGAN EXT:5916533. THEIR FINAL ANSWER: (1) GM IS THE ONLY COMPANY THAT MAKES THE PART, (2) GM DOESN'T HAVE ANY MORE PARTS AND (3) GM ISN'T GOING TO MAKE ANY MORE PARTS. THEIR FINAL SOLUTIN: THEY OFFERED ME A $2,500 VOUCHER TOWARDS A NEW VEHICLE. GM IS QUITE AWARE THAT THIS IS A PROBLEM BUT IS NOT OFFERING A PART TO SOLVE THE PROBLEM. I AM CONCERNED ABOUT MY SAFETY AND THOSE AROUND ME ON THE ROAD. THE CAR DOESN'T ACCELERATE OR DECELERATE PROPERLY. WHAT IS A PROPER SOLUTION? THANK YOU FOR YOUR HELP.