NHTSA Complaint #11320896 — 2012 TOYOTA TUNDRA

ON NUMEROUS OCCASIONS WHILE DRIVING, MY 2012 TOYOTA TUNDRA SUDDENLY LOST ACCELERATION POWER AND EXPERIENCED THE ENGINE FAILURE KNOWN AS "FAIL-SAFE" OR "LIMP-HOME" MODE. AS EVIDENCED BY TOYOTA T-SB-0160-11, WARRANTY POLICY BULLETINS, AND WARRANTY ENHANCEMENT PROGRAMS, TOYOTA IS WELL AWARE OF THIS SERIOUS DESIGN FLAW AND SAFETY ISSUE, YET HAS CHOSEN TO REPAIR OR COMPENSATE ONLY A SELECT FEW. THE PARTS THAT HAD TO BE REPLACED AFTER MY VEHICLE REPEATEDLY WENT INTO 'FAIL-SAFE / LIMP-HOME' MODE CORRESPOND DIRECTLY WITH THE PART NUMBERS REFERENCED IN TOYOTA WARRANTY POLICY BULLETIN POL17-02 WHICH COVERS THIS DEFECT IN OTHER MODELS, BUT NOT IN MY 2012 MODEL. MY OUT-OF-POCKET COST TO REPAIR THIS MANUFACTURER'S DEFECT WAS $3034.87. THIS A KNOWN AIR INJECTION SYSTEM WATER INTRUSION DEFECT AND COMMON SAFETY COMPLAINT AT THE NHTSA AND ON MULTIPLE TOYOTA FORUMS, AFFECTING NUMEROUS 2012 TUNDRA'S WHICH TOYOTA IS REFUSING TO ACKNOWLEDGE AND COMPENSATE FOR. I HAVE WRITTEN SEVERAL LETTERS TO BOTH THE CEO OF TOYOTA AND THE TOYOTA CUSTOMER EXPERIENCE CENTER REQUESTING REIMBURSEMENT OF MY REPAIR COSTS AND HAVE BEEN DENIED TWICE; THE FIRST DENIAL IN WRITING, THE SECOND DENIAL VIA TELEPHONE. I REQUEST THE NHTSA INVESTIGATE THIS SERIOUS SAFETY ISSUE TO PROTECT THE LIVES OF OTHERS DRIVING THESE DANGEROUS VEHICLES. TOYOTA HAS AN ETHICAL AND SAFETY OBLIGATION TO THE CONSUMER TO REMEDY THIS DEFECT AND TO COMPENSATE THOSE OF US WHO HAVE HAD TO BEAR THE FINANCIAL BURDEN OF THEIR FAILURE TO CORRECT THIS WELL-KNOWN ISSUE. *BF