NHTSA Complaint #11320853 — 2003 MERCEDES BENZ C230

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11320853
Vehicle	2003 MERCEDES BENZ C230
Component	ENGINE
Date of Incident	August 16, 2019
Date Filed	April 11, 2020
Mileage	178,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AT 178,000 MILES THE TIMING CHAIN TENSIONER FAILED WHILE THE CAR DRIVING APPROXIMATELY 25 MPH AND ALLOWED THE TIMING CHAIN TO SKIP SEVERAL TEETH LEAVING THE CAR STRANDED AND POTENTIALLY CAUSING THOUSANDS OF DOLLARS WORTH OF DAMAGE TO THE ENGINE INTERNALS. THE CAR WAS DEALER SERVICED SINCE NEW AND ALWAYS HAD MAINTENANCE ON TIME. THERE IS THOUSANDS OF PEOPLE ONLINE THAT HAVE HAD THE EXACT SAME ISSUE AND MERCEDES BENZ USA REFUSES TO DO ANYTHING ABOUT IT YET THEY ACKNOWLEDGE THEY MADE THEM WRONG BECAUSE THEY HAVE UPDATED THE CHAINS AND TENSIONERS.

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