NHTSA Complaint #11320417 — 2016 MERCEDES-BENZ C450

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11320417
Vehicle	2016 MERCEDES-BENZ C450
Component	STRUCTURE:BODY
Date of Incident	April 7, 2020
Date Filed	April 7, 2020
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

THE VEHICLE HAS A PANORAMIC SUNROOF AND I HAD OPENED THE ROOF WHILE I WAS PARKED AND WHEN I STARTED DRIVING SOMETHING POPPED AND THE FRONT OF THE SUNROOF LIFTED A LITTLE CAUSING IT TO IT THE BACK GLASS PORTION OF THE PANORAMIC ROOF. I PULLED OVER TO CHECK IT OUT AND SAW THE THE FRONT GUIDES WERE BROKEN/DETATCHED. I HAD TO FIND A WAY TO FORCE THE SUNROOF TO CLOSE. I WAS ONLY GOING AROUND 25 MPH WHEN THE GUIDES GAVE UP. IF I WOULD'VE BEEN GOING FASTER, THE FORCE WOULD HAVE BROKEN THE BACK GLASS.

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