NHTSA Complaint #11320187 — 2016 JEEP COMPASS UNKNOWN OR OTHER

Complaint Details

ODI Number	11320187
Vehicle	2016 JEEP COMPASS
Component	UNKNOWN OR OTHER
Date of Incident	April 4, 2020
Date Filed	April 4, 2020
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

EVERY. SINGLE. TIME I TRY TO OPEN MY HOOD, THE RELEASE LOCATED UNDER THE HOOD (NOT INSIDE THE VEHICLE) WILL NOT MOVE. I HAVE HAD TO USE A BOARD TO PRY THE LEVER OVER AND HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAD TO USE A GIANT SCREWDRIVER. IT IS PRACTICALLY IMPOSSIBLE TO OPEN THE HOOD BY MYSELF. JUST NOW I TRIED PUSHING THE LEVER WITH A BOARD AS I HAVE DONE BEFORE, BUT THE LATCH WILL NOT BUDGE EVEN THEN--IF ANYTHING IT ONLY MOVES FURTHER ONTO THE "RING" INSTEAD OF OFF FROM IT. IN CASE OF AN EMERGENCY, IE. A BEGINNING FIRE OR POSSIBLE FIRE IN THE ENGINE, I WOULD NOT EVEN BE ABLE TO GET A FIRE EXTINGUISHER IN THERE, I WOULD JUST HAVE TO STAND BACK AND WATCH MY CAR GO UP IN FLAMES. I HAVE NEARLY BROKEN MY HAND TRYING TO GET THE THING OPEN AND I CANNOT EVEN CHANGE THE OIL NOW.

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