NHTSA Complaint #11320103 — 2018 FORD FUSION WHEELS

Complaint Details

ODI Number	11320103
Vehicle	2018 FORD FUSION
Component	WHEELS
Date of Incident	March 30, 2020
Date Filed	April 3, 2020
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RECENTLY BROUGHT VEHICLE IN FOR OIL CHANGE AND TIRE ROTATION TO FARNEY FORD IN SELMA, CA DEALERSHIP AND WAS TOLD THAT THE LUG NUTS EXPANDED AND CANNOT BE REMOVED. THEREFORE I WOULD HAVE TO PAY TO HAVE 5 LUG NUTS REPLACED ON ALL 4 FACTORY INSTALLED TIRES IN ORDER TO GET A TIRE ROTATION. THE VEHICLE HAS GONE IN FOR TIMELY OIL CHANGES AND DID HAVE TIRE ROTATION DONE BY THE FARNEY FORD DEALERSHIP WITHIN THE PAST 15 MONTHS. WE DID PUT A COMPLAINT IN AND WAS ASSIGNED A CASE NUMBER FROM FORD. 5 DAYS LATER AND STILL NO RESPONSE. WHAT WILL HAPPEN IF I GET A FLAT AND CAN'T GET THE LUG NUTS OFF? WE LIVE IN A FARMING TOWN AND TRAVEL THROUGH BACK ROADS TO GET IN TO FRESNO, CA.

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