NHTSA Complaint #11319980 — 2017 RAM 1500

MY TRUCK, 2017 RAM 1500 ECODESIEL, HAS BEEN LOOSING COOLANT AND I LOCATED THE RECALL ON THE EGR COOLER, NHTSA RECALL 19V-757. ON 3/31/2020, I CONTACTED GLOCKNER DODGE DEALER IN ASHLAND KY. THEY TOLD ME THE RECALL WAS A COMPUTER FLASH UPDATE AND THEY WOULD NOT REPLACE THE EGR COOLER. I THEN CONTACTED FCA US, RECALL DEPARTMENT AFTER I SPOKE TO THE DEALERSHIP. TOLD HER THE ISSUE I WAS HAVING AND WAS TOLD, IF I WAS HAVING EGR COOLER ISSUES THE DEALERSHIP COULD REPAIR AND/OR REPLACE IN ACCORDANCE WITH THE RECALL. THEN SHE TOLD ME TO GET MY TRUCK TO A DEALERSHIP TO HAVE THEM LOOK AT IT. I CONTACTED PURE COUNTRY DEALERSHIP IN GRAYSON KY. I TOOK MY TRUCK TO THEM ON 4/1/2020 AT 0900. END RESULT, RECEIPT SHOWS NO EXTERNAL LEAKS FOUND BUT MAY BE RELATED TO RECALL. HOWEVER, I'M TOLD THAT A REPLACEMENT PART IS NOT AVAILABLE. I CONTACTED FCA US, RECALL DEPARTMENT AGAIN. NOW I'M TOLD THAT THERE IS NO REPLACEMENT PART AVAILABLE AND THEY DON'T KNOW WHY THE PREVIOUS REP TOLD ME THAT THE DEALERSHIP COULD FIX IT. THEY SAY MY CLAIM IS SUBMITTED TO A SPECIALIST FOR REVIEW. MY FCA US CLAIM NUMBER IS76030552. 1) WHY HAVE A RECALL IF IT CANNOT BE FIXED? 2) IT HAS BEEN APPROXIMATELY 6 MONTHS SINCE THE RECALL WAS ISSUES, AND STILL NO VIABLE SOLUTION TO THE PROBLEM? 3) FCA US ADMITS THAT VEHICLE FIRE CAN OCCUR DUE TO EGR DEFECT. SO I'M DRIVING AROUND, WHAT A TIME BOMB. 4) WHO IS RESPONSIBLE IF A FIRE WOULD OCCUR AND MY CHILDREN ARE INJURED? 5) APPARENTLY, FCA US SOLD VEHICLES TO US CUSTOMERS THAT THEY CANNOT FIX. 6) HOW LONG WILL NHTSA PERMIT THESE VEHICLES TO BE ON THE ROAD, SAFETY HAZARD OF FIRES? OR HOW LONG WILL NHTSA GIVE FCA US TO FIX THE ISSUE? IS IT OPTIONAL FOR FCA US TO COMPLY WITH THE RECALL OR NOT?