NHTSA Complaint #11319821 — 2018 FORD FOCUS

TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MCCOMBS FORD WEST (7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238) FOR WARRANTY SERVICE ON THE TRANSMISSION AND WAS INFORMED THAT THERE WAS SLUDGE IN THE ENGINE. THE DEALER REPLACED THE TRANSMISSION. HOWEVER, THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING, THE CONTACT TURNED ON THE HAZARD WARNING LIGHTS WHILE ON THE HIGHWAY AND WAS ABOUT TO DRIVE WHEN THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE CONTACT SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER SEAT MOVED FORWARD AS A RESULT, THE FRONT PASSENGER SUSTAINED FACE AND CHIN INJURIES AFTER COLLIDING WITH THE DASHBOARD AS WELL AS BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER FROM THE OTHER VEHICLE WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER, THE CONTACT STATED THAT HE WAS NOT AWARE OF DIAGNOSTIC TESTING OR REPAIRS BECAUSE HIS LAWYER WAS DEALING WITH THE ACCIDENT CASE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.