NHTSA Complaint #11319726 — 2016 DODGE DART

WHEN BACKING OUT OF MY DRIVEWAY THE TOUCHSCREEN WENT COMPLETELY BLACK. AFTER FINISHING BACKING UP GOT INTO THE MAIN ROAD, THE SCREEN STAYED BLACK FOR A MINUTE. WHEN I WENT TO THE STORE I WAS HEADED TO, I TURNED OFF THE CAR OF COURSE, WHEN I CAME BACK TO START IT, IT WAS BACK TO NO NORMAL. WHEN IT GOES BLACK I CANNOT CONTROL THE AIR OR THE HEAT SINCE ALL THAT IS IN THE SCREEN. I HAVE READ SEVERAL THREADS ABOUT THIS AND THE SAME THING HAS HAPPENED AND SOME PEOPLE HAVE TO REPLACE THE SCREEN AND IT STILL DOESN'T HELP. I TRIED CONTACTING DODGE ONLINE THEY JUST TELL ME TAKE IT TO THE DEALER. NOTE THIS DOESN'T HAPPEN ALL THE TIME ON MINE SO IT'S HARD TO TAKE A VIDEO/PICTURE BECAUSE YOU DON'T KNOW WHEN IT'S GONNA HAPPEN AGAIN SINCE IT'S AT A RANDOM TIME. I SEEN SOME OTHER VEHICLES ONLINE WITH THIS TYPE OF SCREEN HAS BEEN ON RECALLED AND FIXED. AT THIS MOMENT I'M LOOKING INTO ANOTHER VEHICLE THAT CAN BE DEPENDABLE WITH THE AIR OR HEAT AND WHERE AND HOW MUCH IT BLOWS ALONG WITH THE TEMPERATURE. I HAVE 2 KIDS THAT CAN'T GET HOT IN THE SUMMER OR FREEZING IN THE WINTER DUE TO NOT HAVING CONTROL OVER THIS ISSUE.