NHTSA Complaint #11319541 — 2019 HONDA PASSPORT

THE STEERING WHEEL IN MY 2019 HONDA PASSPORT MADE UNWANTED MOVEMENT OR MOTION WHEN PARKED OR STOPPED. I WAS ABLE TO CAPTURE THE PROBLEM WITH THE STEERING WHEEL ON A VIDEO CLIP AND PRESENTED TO THE DEALER AS AN EVIDENCE. ON THE FIRST VISIT I WAS NOTIFIED THERE WAS NOT ANY PROBLEM AND RECOMMENDED TO PERFORM A FOUR WHEEL ALIGNMENTS. ON THE SECOND VISIT THE TECHNICIAN DISCOVERED THE PROBLEM AND ESCALATED TO HONDA. HONDA STATED THAT THEY HAVE SEEN THIS PROBLEM WITH THE STEERING WHEEL AND IT WAS DIAGNOSED TO BE RELATED TO A DEFECT IN THE STEERING COLUMN. THE STEERING COLUMN WAS REMOVED AND REPLACED BUT A SECOND PROBLEM APPEARED WITH THE STEERING WHEEL ADJUSTMENT LEVER AND STEERING WHEEL BECAME TOO STIFF TO MOVE UP/DOWN. HONDA'S REPRESENTATIVE MADE A VISIT TO THE DEALER AND THE PROBLEM WAS DIAGNOSED TO BE A SECOND DEFECTIVE STEERING COLUMN. I BELIEVE THIS COULD BE A SAFETY CONCERN ALTHOUGH DEALER HAS STATED THAT IT IS NOT.