NHTSA Complaint #11319232 — 2019 HONDA PILOT

PURCHASED VEHICLE IN JANUARY 2019. AROUND MARCH 2019 THE SPEAKERS BEGAN TO MAKE CRACKLING AND POPPING NOISES AT RANDOM TIMES - BUT COULD RELIABLY BE REPRODUCED WHEN LOCKING THE DOORS. SOON THEREAFTER, THE MAIN DISPLAY WOULD INFREQUENTLY POP AND GO BLACK, THEN COME BACK ON. WE TOOK THE VEHICLE IN TO OUR DEALER IN JUNE 2019, OBTAINED A LOANER, AND AFTER THE FIRST DAY, THE DEALER CALLED AND SAID THEY COULD NOT REPLICATE AND WANTED TO KEEP IT LONGER. ON THE THIRD DAY, I PICKED THE CAR UP AND RETURNED THE LOANER AS WE HAD TO TRAVEL. THE DEALER SAID THEY STILL COULD NOT REPLICATE AND THAT THE ANY NOISE HAPPENING WHEN THE DOORS LOCKED WAS NORMAL. SINCE JUNE 2016, THE CRACKLING AND POPPING CONTINUES, THE BLACK OUT CONTINUES AND HAS PROGRESSIVELY GOTTEN WORSE. THE NOISE HAPPENS WHEN STATIONARY, IN MOTION, ON ALL KINDS OF STREETS AND SPEEDS. IT HAPPENS WHEN THE PHONE IS CONNECTED VIA BLUETOOTH AND WHEN IT IS NOT. IT ALSO SEEMS TO BE MORE VIOLENT WHEN AT LARGER INTERSECTIONS (I.E. LOUD POPS AND BLACK SCREEN HAS BEEN NOTED WHEN AT LARGE TRAFFIC LIGHT INTERSECTIONS AND ON FREEWAYS WITH OVERHEAD SIGNS THAT MAY CONTAIN A RADIO FREQUENCY TRANSMITTER). THE BLACK SCREEN HAPPENS WHEN USING THE NAVIGATIONAL SYSTEM AND DIRECTIONS ARE LOST, IT ALSO IS VERY DISTRACTING TO THE DRIVER AS IT CAN BE QUITE LOUD AND SUDDEN.