NHTSA Complaint #11319204 — 2018 FORD FOCUS

TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DTC CODE SHOWED A FAILURE WITH THE CANISTER VENT SOLENOID. THE PART WAS REPLACED HOWEVER, THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME INDEPENDENT MECHANIC AND DIFFERENT DTC CODE WAS RETRIEVED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS STILL DUE TO THE CANISTER VENT SOLENOID FAILURE. ADDITIONALLY, AFTER REFUELING SEVERAL ATTEMPTS WERE NECESSARY TO START THE VEHICLE. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT A CALLBACK WOULD BE FORTHCOMING. THE CONTACT STATED SEVERAL MORE ATTEMPTS WERE MADE TO REACH THE MANUFACTURER HOWEVER, THE PHONE NUMBER WAS NO LONGER IN SERVICE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,500.