NHTSA Complaint #11318935 — 2006 SUBARU OUTBACK

UPON RETURNING TO MY HOME LAST WEEK I NEARLY WENT THROUGH MY GARAGE AFTER MY BRAKE LINES FAILED AND THE BRAKE PEDAL WENT TO THE FLOOR, LUCKY FOR ME I WAS ABLE TO STOP THE VEHICLE AS I KNEW ONCE DEPRESSED ALL THE WAY I WOULD HAVE SOME REMAINING BRAKING ABILITIES. I DO LIVE IN MICHIGAN WHICH DOES ACCOUNT FOR RUST ON THE UNDER BODIES OF VEHICLES, ALTHOUGH THE SPECIFIC ISSUE THAT I AM VERY ANGERED BY WAS THE FACT THAT THERE WAS A RECALL TO PREVENT PREMATURE FAILURE OF THE BRAKE LINES IN MY CAR (RECALL WQK47, NHTSA 14V311), WHICH MY CAR TOOK PART IN AND WAS ONLY COATED WITH ANTI-RUST WAX ONLY TO FAIL A YEAR LATER. AT THE TIME OF REPAIR I HAD ASKED IF THE LINES WHERE STILL IN GOOD SHAPE, AND WAS TOLD THEY WHERE ALL GOOD AND JUST HAD TO BE COATED. SINCE I HAVE A MECHANICAL BACKGROUND I DECIDED TO L LOCATE THE BRAKE LINE THAT HAD FAILED ON MY CAR AS WELL AS LOOK INTO THE SERVICE MANUAL FOR THE REPAIRS REQUIRED FOR THE RECALL, AND UNSURPRISINGLY THE EXACT IMAGE ON THE SERVICE MANUAL FOR PROBLEM AREAS TO CLEAN AND COAT WAS THE LOCATION OF THE FAILURE. I FIND IT VERY IRRITATING TO RECEIVE A FALSE SENSE OF HOPE IN RELIANCE OF THE BRAKES ONLY TO BE LET DOWN BY THE ONE PART THAT WAS SUPPOSED TO BE CHECKED AND CORRECTED. I HAVE CONTACTED SUBARU WITH MY CONCERNS, ONLY TO BE OFFERED A VOUCHER FOR SERVICE THAT WILL COVER TO MY UNDERSTANDING A THIRD OR LESS OF THE REPAIR COST FOR A PART THAT SHOULD HAVE BEEN RESOLVED DURING A RECALL! ATTACHED YOU WILL FIND MY CORRESPONDENCE WITH SUBARU SUPPORT AS WELL AS IMAGES THAT DEPICT THE FAILURE OF NOT ONE BUT 2 JOINTS IN THE SAME AREA ABOVE/IN THE CREVICE OF THE FUEL TANK, AND THE VERY LITTLE SO CALLED PROTECTIVE ANTI-CORROSIVE WAX OVER THESE AREAS THAT WAS APPLIED DURING THE RECALL.