NHTSA Complaint #11318815 — 2019 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11318815
Vehicle	2019 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	March 20, 2020
Date Filed	March 20, 2020
Mileage	6,940 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

WENT TO GO START MY VEHICLE THAT IS PARKED OUTSIDE IN OUR PARKING LOT COMPLEX, AND IT WAS ABOUT 15 DEGREES OUTSIDE AND THEIR WAS FROST ON THE WHOLE FRONT WINDSHIELD. I OPENED THE DRIVER DOOR TO START THE VEHICLE AND NOTICED THAT THERE WAS FROST ON THE BOTTOM HALF INSIDE OF THE FRONT WINDSHIELD AS WELL. ALL OTHER WINDOWS AND DOORS HAD BEEN CLOSED. I STARTED THE VEHICLE UP TO BEGIN DEFROSTING THE WINDSHIELD AND SCRAPED THE OUTSIDE FRONT WINDSHIELD. UPON COMPLETING THIS, THE FROST ON THE INSIDE WAS STILL THERE BUT SLOWLY MELTING AWAY FROM THE HEATER. WE HAVE OWNED THE VEHICLE FOR 20 DAYS AND IT HAD 6,350 MILES WHEN PURCHASED. CURRENTLY HAS 6,940 MILES WHEN THIS DEFECT HAPPENED.

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