NHTSA Complaint #11318609 — 2018 TOYOTA SIENNA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11318609
Vehicle	2018 TOYOTA SIENNA
Component	SEATS
Date of Incident	December 1, 2018
Date Filed	March 18, 2020
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONSUMER OWNS A 2018 TOYOTA SIENNA. THE CONSUMER STATED WHILE THE VEHICLE WAS AT A STAND STILL, WHEN ALL FOUR REAR DRIVER AND PASSENGER SEATS BEGAN TO MOVE INDEPENDENTLY FORWARD. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD, HAYWARD, CA 94544, WHERE IT WAS DIAGNOSED WITH NEEDING FLOOR RAIL CAPS TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED TWICE BUT CONTINUES TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 1,000. *DT *AS

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