NHTSA Complaint #11318375 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11318375
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	March 13, 2020
Date Filed	March 17, 2020
Mileage	66,540 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TWO WEEKS AGO I NOTICED AFTER STARTING THE CAR I DIDN'T HAVE ANY POWER STEERING FOR FEW SECONDS, THEN IT WORKED FINE. A WEEK AGO WHEN I WENT TO START IT , I HAD NO POWER STEERING AND THE POWER STEERING ASSIST FAULT LIT UP ON THE DASH. I TURNED THE CAR OFF AND RESTARTED, AND EVERYTHING WAS FINE, NO FAULT LIGHT AND STEERING WORKED FINE. IT DID THIS COUPLE MORE DAYS UNTIL MARCH 13, 2020, NO POWER STEERING AT ALL, NOT EVEN AFTER RESTARTING. I'M VERY LUCKY THIS DIDN'T HAPPEN WHEN DRIVING. I'M SURE THERE WOULD HAVE BEEN AN ACCIDENT. I TOOK IT TO REINEKE FORD IN FINDLAY, OH, AND THEY SAID IT NEEDS A WHOLE NEW STEERING RACK, AND MY CAR IS NOT COVERED IN THE RECALL SINCE MY VIN DIDN'T MATCH THE ONE'S THEY ARE COVERING. MY VIN SHOWS MY CAR WAS MADE IN MEXICO. I DON'T UNDERSTAND HOW FORD CAN COVER SOME 2011S, BUT NOT MINE THAT HAS THE EXACT SAME ISSUE. I HOPE MY CARE WILL BE INCLUDED IN THE RECALL SOON. IT COST ME $1,800 TO FIX. IF YOU ARE READING THIS AND YOU HAVE THE SAME PROBLEM, PLEASE FILE A COMPLAINT.

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