NHTSA Complaint #11318102 — 2020 HONDA CR-V

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11318102
Vehicle	2020 HONDA CR-V
Component	STRUCTURE:BODY
Date of Incident	March 14, 2020
Date Filed	March 15, 2020
Mileage	19 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SOON BEFORE DRIVING MY NEW VEHICLE, IN A PRELIMINARY INSPECTION, I FOUND EXTENSIVE RUSTING AROUND THE EXHAUST PIPES AND SYSTEM. THE MECHANIC FROM THE DEALERSHIP SAID THAT WAS NORMAL. JUST BEFORE DRIVING, THE MILLAGE SCREEN READ AS 000019. THE DEALER TOLD US THIS IS 0.019 OF A MILE. SOON AFTER I DROVE MY CAR OUT OF THE DEALERSHIP, I EXPERIENCED 4 EPISODES OF CAR BECOMING UNSTABLE, FLIPPING FROM ONE SIDE OF ROAD TO THE OTHER. THIS OCCURRED OVER A 23 MILES OF DRIVING IN HIGH WAY. I CALLED THE DEALERSHIP IMMEDIATELY. THEY DISMISSED IT AS NORMAL. AT ARRIVAL, AFTER DRIVING 23 MILES, THE MILEAGE SCREEN READ 42 MILES. THE DEALER THEN ADMITTED THE INITIAL READ WAS IN FACT 19 MILES NOT 0.019 MILE.

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