NHTSA Complaint #11317826 — 2011 FORD FUSION

I AM HAVING POWER STEERING PROBLEMS. THIS PROBLEM HAS OCCURRED TWO TIMES SINCE I'VE HAD POSSESSION OF THIS CAR FROM JUNE 29TH 2019 TO OUR CURRENT DATE AND YEAR NOW. THE FIRST TIME THIS OCCURRED, I GOT IN MY PARKED CAR, TURNED THE CAR ON AND NOTICED THAT POWER STEERING NOW WAS FLASHING ON MY CAR. I DIDN'T KNOW WHAT THAT MEANT SO AS I PROCEEDED TO DRIVE THE CAR I COULDN'T MOVE THE STEERING WHEEL. IT WAS EXTREMELY HARD AND STILL. THE NEXT DAY I HAD IT TOWED TO A REPAIR SHOP TO BE FIXED. THAT WAS BACK IN OCTOBER OF 2019. SO ON FEBRUARY 14 2020 I HAD MY BROTHER DRIVE TO THE GAS STATION FOR GAS. ON HIS WAY OUT THE STEERING WHEEL BEGAN TO GET STIFF AGAIN MAKING IT HARD FOR HIM TO STEER IT. HE MANAGED TO MAKE IT BACK HOME SAFE CONSIDERING HE DIDN'T HAVE TO DRIVE FAR. THIS IS A VERY DANGEROUS MATTER AND I'VE NEVER HAD TO GO THROUGH ANYTHING LIKE THIS WITH PREVIOUS CARS! PLEASE HELP OR PROVIDE ANSWERS TO RESOLVE THIS MATTER! I HAVEN'T EVEN HAD THIS CAR A WHOLE YEAR YET AND THIS IS NOT ACCEPTABLE!