NHTSA Complaint #11317620 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11317620
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	March 6, 2020
Date Filed	March 11, 2020
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON VEHICLE START UP POWER STEERING IS OCCASIONALLY UNRESPONSIVE. I HAVE BEEN ABLE TO RESTART THE VEHICLE TO TRY TO CORRECT THE ISSUE WHICH HAS OVERCOME THE PROBLEM IN THE PAST.THERE ARE NO WARNING SIGNS ON THE DASH THAT ADDRESS THIS PROBLEM. NOW THE VEHICLE HAS LOST ALL POWER STEERING AND MAYBE UNSAFE TO DRIVE. I HAVE NOTIFIED MY FORD DEALER WITH THE PROBLEM, THEY SAID TO HAVE THE CAR TOWED IN FOR A $3000. REPAIR? THIS SURE LOOKS LIKE A SAFETY PROBLEM AS NO ONE CAN SAY IF IT IS SAFE TO DRIVE WITH MANUAL STEERING? WHAT IF I KEEP DRIVING IT AS IS? IF I GIVE THE VEHICLE AWAY CAN I OR FORD BE HELD LIABLE IF SOMEONE IS INJURED. THE CAR NOW NOT WORTH THE COST TO REPAIR. SOMEBODY IS GOING TO GET HURT AND I THOUGHT FORD WAS ALL ABOUT SAFETY? I WILL BE SURE TO LET MY FRIENDS AND FAMILY KNOW.

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