NHTSA Complaint #11317540 — 2009 HYUNDAI SONATA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Complaint Details

ODI Number	11317540
Vehicle	2009 HYUNDAI SONATA
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	March 10, 2020
Date Filed	March 11, 2020
Mileage	163,881 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR WAS UNABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE CONTACTED ROLLED THE WINDOW DOWN AND UNLOCKED THE DOOR USING THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN TO KEY HYUNDAI LOCATED AT (4660-100 SOUTHSIDE BOULEVARD, JACKSONVILLE, FL 32216 (904) 642-6060) WHERE THE TECHNICIAN INSPECTED THE DOOR AND DETERMINED THAT THE DOOR HANDLE CLIP FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 163,881.

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