NHTSA Complaint #11317363 — 2013 VOLKSWAGEN PASSAT ENGINE

Complaint Details

ODI Number	11317363
Vehicle	2013 VOLKSWAGEN PASSAT
Component	ENGINE
Date of Incident	February 21, 2020
Date Filed	March 10, 2020
Mileage	151,750 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY 2013 VW PASSAT TDI HAS BEEN TO THE DEALERSHIP 3 TIMES FOR A CRANK BUT NO START CONDITION.FIRST TIME WHEN THE TOW TRUCK DRIVER DROPPED IT OFF IT STARTED RIGHT UP, SO WE PICKED IT UP AND WENT ON OUR WAY. THE SECOND TIME IT HAD A BAD FUEL LIFT PUMP THAT THEY REPLACED THE THIRD TIME A COMPLETE HPFP FAILURE THAT AT 151,000 MILES THEY WILL NOT TAKE CARE OF. AFTER LOOKING INTO THE PROBLEM I FIND OUT THAT THE FAULTY LIFT PUMP MAY HAVE CONTRIBUTED TO THE FAILURE AND IN CALIFORNIA THIS SEEMS TO BE A VERY COMMON PROBLEM. CAN YOU HELP IN ANY WAY? THANK YOU RON

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