NHTSA Complaint #11317018 — 2018 CHEVROLET CRUZE VEHICLE SPEED CONTROL

Complaint Details

ODI Number	11317018
Vehicle	2018 CHEVROLET CRUZE
Component	VEHICLE SPEED CONTROL
Date of Incident	March 9, 2020
Date Filed	March 9, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THIS ISSUE APPLIES TO WHEN THE VEHICLE IS IN MOTION. THE BRAKE PEDAL HEIGHT IS SET TOO HIGH OFF THE FLOOR COMPARED TO THE ACCELERATOR PEDAL. WHEN DRIVING A CAR YOU SHOULD BE ABLE TO COMFORTABLY PIVOT BETWEEN GAS AND BRAKE PEDALS WHILE KEEPING YOUR HEEL ON THE FLOOR. WITH THE BRAKE PEDAL SET SO HIGH ON THIS CAR, I HAVE TO COMPLETELY TAKE MY FOOT OFF THE FLOOR AND MOVE MY WHOLE FOOT OVER TO APPLY THE BRAKE WHEN SWITCHING FROM THE ACCELERATOR TO THE BRAKE PEDAL. ALSO, BECAUSE OF THE PEDAL HEIGHT, MY FOOT GETS CAUGHT ON THE PEDAL CAUSING A DELAY IN APPLYING THE BRAKE. ALSO HAPPENS WHEN GOING FROM THE BRAKE PEDAL TO THE GAS PEDAL- THE FOOT CATCHES THE EDGE OF THE BRAKE PEDAL AND UNINTENTIONALLY APPLIES THE BRAKE WHEN TRYING TO APPLY THE GAS. THE CHEVROLET DEALERSHIP STATED THE BRAKE PEDAL HEIGHT CANNOT BE ADJUSTED. I BELIEVE THIS IS A SAFETY ISSUE AND NEEDS TO HE ADDRESSED.

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