NHTSA Complaint #11316870 — 2019 HONDA PILOT
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11316870 |
| Vehicle | 2019 HONDA PILOT |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 14,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
DRIVING GOING 25-30 MPH LISTENING TO THE RADIO. SUDDENLY THE RADIO GOES OUT WITH NO SOUND. 'RADIO UNAVAILABLE' MESSAGE DISPLAYS ON TOP OF THE INFOTAINMENT SCREEN AND ON SOON AFTER A 'NETWORK COMMUNICATION LOST' APPEARS IN THE CENTER OF THE INFOTAINMENT SCREEN. A FEW SECONDS LATER THE WHOLE INFOTAINMENT SYSTEM ALONG WITH THE DASH BOARD DISPLAY REBOOTS ITSELF. DURING THE REBOOT NO SPEEDOMETER, GAS GAUGE,ETC IS SHOWING JUST A BLANK BLACK SCREEN (ALL THIS WHILE STILL GOING 25-30 MPH). AFTER REBOOT SPEEDOMETER IS OFF FOR ABOUT 5 SECONDS BEFORE IT COMES ON BUT THE SPEED IS NOT ACCURATE. SOUND TO RADIO SOON COMES BACK ON AS WELL AFTER REBOOT. AFTER 20-30 SECONDS THE SPEEDOMETER BECOMES ACCURATE AGAIN. HAPPENED A SECOND TIME DURING THE SAME TRIP WHILE STOPPED AT A RED LIGHT. I DON'T KNOW WHAT'S GOING ON BUT NOT SEEING THE SPEEDOMETER IS NOT SAFE!
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