NHTSA Complaint #11316867 — 2016 GMC ACADIA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11316867
Vehicle	2016 GMC ACADIA
Component	POWER TRAIN
Date of Incident	March 3, 2020
Date Filed	March 8, 2020
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TRANSMISSION SEEMED TO HESITATE WHILE SHIFTING AND SLIP AT DIFFERENT SPEEDS. TOOK TO JIM ELLIS MALL OF GA DEALER WHERE THEY DETERMINED THE TORQUE CONVERTER CLUTCH HAD FAILED CAUSING THE SHUTTER AT ALL SPEEDS. DEALER INDICATED THE COMPLETE TRANSMISSION NEEDED TO BE REPLACED. VEHICLE ONLY HAD 111,000 MILES AND ALL PREVENTIVE MAINTENANCE PROGRAMS WERE FOLLOWED INCLUDING TRANSMISSION FLUSH AT 65,000 MILES. VEHICLE IS ONLY 4 YEARS OLD AND NEVER PULLED A TRAILER OR ABUSED IN ANY WAY. SINCE THE NEW TRANSMISSION WAS INSTALLED, THE OWNER FEELS THE ORIGINAL TRANSMISSION EVER FELT RIGHT BUT CAN'T PROVE IT.

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