NHTSA Complaint #11316864 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11316864
Vehicle 2009 FORD ESCAPE
Component STEERING
Date of Incident
Date Filed
Mileage 125,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I PURCHASED THIS VEHICLE LAST JANUARY OF 2019 AND A FEW MONTHS INTO OWNERSHIP I NOTICED THE STEERING WOULD BECOME DIFFICULT TO USE. I STOPPED AT A STORE ONE DAY TO PUT POWER STEERING FLUID IN IT, TO LATER FIND OUT THAT THIS CAR DOES NOT TAKE FLUID BUT IS COMPUTERIZED. I STARTED TO LOOK UP KNOWN ISSUES WITH A 2009 FORD ESCAPE AND FOUND OUT THERE WAS A RECALL ON THE POWER STEERING. THE DEALER NEVER TOLD ME THIS, OR I WOULDN'T HAVE BOUGHT THIS CAR. I DONT KNOW WHAT TO DO, BUT IT'S DEFINITELY PUT A BAD TASTE IN MY MOUTH ABOUT BUYING FORDS IN THE FUTURE. I'M SEEING SO MANY OTHER CUSTOMERS SAYING THE SAME THING, THAT FORD WON'T TAKE CARE OF THIS ISSUE. IT'S HAPPENED TO ME SEVERAL TIMES, IT WORKS AND THEN OUT THE BLUE THE POWER STEERING SHUTS OFF. THIS IS EXTREMELY DANGEROUS, AND I SHOULDVE BEEN MADE AWARE OF THIS RECALL BEFORE I BOUGHT THIS CAR. I NEVER WOULD'VE BOUGHT IT. FORD PLEASE HANDLE THIS SITUATION. IT JUST STOPPED WORKING ON ME AGAIN TODAY, AND I MAKE MY MONEY DRIVING UBER. HELP !!!

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