NHTSA Complaint #11316617 — 2019 SUBARU OUTBACK

I HAD BEEN HAVING PROBLEMS WITH THE DRIVER SIDE WINDSHIELD WIPER THAT WHEN RAINING THERE WAS A SECTION IN THE MIDDLE OF THE WIPER THAT DIDN'T TOUCH THE GLASS TO CLEAR THE WATER. AFTER GETTING TIRED OF THIS, NEW WIPERS WERE PUT ON HOPING TO SOLVE THE PROBLEM. NO DIFFERENCE WAS SEEN IN THE REMOVAL OF THE WATER WHEN RAINING. IT SEEMS THAT THE GLASS WAS CONCAVED IN CERTAIN SPOTS CAUSING THE WATER TO POOL UNDER THE BLADE AND NOT BE REMOVED. A FEW WEEKS LATER, OUT OF KNOW WHERE, A SLIGHT MARK WAS NOTICED ON THE GLASS UNDER THE PASSENGER SIDE WINDSHIELD WIPER. THIS VEHICLE HAS HEATED STRIPS UNDER THE BLADES TO DEFROST ICE. AFTER TOUCHING IT, IT DIDN'T SEEM TO BE CHIPPED. THE NEXT MORNING WHEN I WENT OUT TO THE CAR, THERE WAS A VERTICAL CRACK IN THE GLASS GOING UP AND GREW VERY QUICKLY BEFORE I COULD GET TO A SUBARU DEALER. IT THEN TURNED DIRECTION HEADING TOWARDS THE DRIVER SIDE.