NHTSA Complaint #11316599 — 2017 RAM 1500

TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 35 MPH, THE AIR CONDITIONER WAS INOPERABLE. THE CONTACT STATED THE TEMPERATURE GAUGE WAS RISING AND WAS NOT AWARE IF ANY WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS PARKED AT A NEAR GAS STATION. THE HOOD WAS OPENED AND SAW STEAM EXITING THE RADIATOR AND ANTIFREEZE LEAKING. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE AND THEN AFTER 3 DAYS TOWED TO LOCAL DEALER ANDERSON CHRYSLER DODGE JEEP RAM LOCATED AT 3920 AZ-95, LAKE HAVASU CITY, AZ 86404, WHERE IT WAS DIAGNOSED WITH NEEDING ERG COOLER TO BE REPLACED. THE CONTACT WAS INFORMED THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND FILED A COMPLAINT. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PART WAS NOT AVAILABLE FOR THE REPAIR. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 29,543.*DT*JB