NHTSA Complaint #11316455 — 2009 FORD ESCAPE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11316455
Vehicle	2009 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	March 5, 2020
Date Filed	March 5, 2020
Mileage	189,687 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS 2009 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD LINCOLN OF RICHMOND LOCATED AT (10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) REPAIR WAS PERFORMED IN 2014. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,687.

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