NHTSA Complaint #11312109 — 2017 FORD ESCAPE

APPARENTLY THERE HAVE BEEN MULTIPLE COMPLAINTS FILED WITH THE NHTSA REGARDING ISSUES WITH THE AUTO STOP/START FUNCTIONS OF 2017 FORD ESCAPES. THIS HAPPENED TO MY WIFE TODAY AT ABOUT 35000 MILES, AND THE CAR WAS SERVICED AND ACCORDING TO THE LOCAL DEALERSHIP'S PARTS AND LABOR DEPARTMENT, PERFECTLY FINE. THIS ISSUE APPEARS TO BE THAT IT'S POSSIBLE FOR THE CAR TO CUT OFF AS IT NORMALLY WOULD AT A COMPLETE STOP, BUT IT WON'T AUTO START - INSTEAD DISPLAYING A MESSAGE ABOUT PUTTING THE CAR INTO PARK AND RESTARTING THE ENGINE MANUALLY. GIVEN THE AMOUNT OF COMPLAINTS I'VE FOUND WITH JUST A CURSORY GLANCE INTO THE SPREAD OF THE ISSUE, HAS FORD FORMALLY ACKNOWLEDGED THAT THERE IS AN ISSUE WITH THIS FEATURE IN 2017 FORD ESCAPES? IS THERE A DOCUMENTED PROCEDURE FOR THEIR SERVICE DEPARTMENTS TO FOLLOW TO CORRECT THESE ISSUES? IF NOT, WHY? SOME OF THE OTHER NHTSA IDS RELATED TO THIS: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766