NHTSA Complaint #11311924 — 2012 AUDI A4

MY VEHICLE WAS INCLUDED IN A CLASS ACTION SETTLEMENT IN VOLKSWAGEN TIMING CHAIN PRODUCT LIABILITY LITIGATION, CIVIL ACTION NO. 16-2765 (JLL)(JAD). I PURCHASED MY VEHICLE SEVERAL MONTHS AGO AND WAS UNAWARE OF THIS SETTLEMENT AT THE TIME OF PURCHASE. AT MY FIRST SERVICE APPOINTMENT, I WAS INFORMED THAT THE TIMING CHAIN AND TIMING CHAIN VALVE COVERS WERE IN CRITICAL NEED OF REPAIR, AND WAS GIVEN A ROUGHLY $2,000 REPAIR ESTIMATE FOR THE JOB. I PERFORMED RESEARCH MYSELF AND DISCOVERED THIS SETTLEMENT, AND INQUIRED THE SERVICE ADVISOR AS TO WHY I WAS NOT INFORMED OF THE EXTENDED WARRANTY AND WHY I WAS NOT ABLE TO USE IT TO GET MY VEHICLE REPAIRED. THE SERVICE ADVISOR INFORMED ME THAT FOR MY VEHICLE TO BE ELIGIBLE FOR THE REPAIR AND COVERED UNDER THE WARRANTY, THE TIMING CHAIN WOULD HAVE TO ACTUALLY FAIL. UNTIL THEN, IT WOULD NOT BE ELIGIBLE FOR THE WARRANTY. I THOUGHT THIS WAS RIDICULOUS AS IT BASICALLY FORCES ME TO DRIVE MY VEHICLE WHILE PUTTING MYSELF AND MY PASSENGERS AT RISK. I WAS TOLD BY THE BBB THAT MY CLAIM COULD NOT BE PROCESSED VIA THEIR SYSTEM BECAUSE THE VEHICLE WAS PAST THE TIME LIMIT FOR THEIR REQUIREMENTS, BUT THAT I SHOULD CONTACT THE NHTSA ALONG WITH MY STATE(ILLINOIS) ATTORNEY GENERAL OFFICE. I HAVE DONE THAT.