NHTSA Complaint #11311803 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE PERSISTED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT POWER STEERING MODULE NEEDED TO BE REPLACED AND RECALIBRATED. THE CONTACT WAS INFORMED THAT THE REPAIR SHOULD BE PERFORMED BY AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.