NHTSA Complaint #11311660 β€” 2016 GMC YUKON

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11311660
Vehicle 2016 GMC YUKON
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 50,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I PURCHASED MY TRUCK FROM GILROY CHEVROLET IN SEPTEMBER 2019. THE WEEK WE BOUGHT IT MY HUSBAND HAD TO CHANGE THE BREAKS AS THEY NEEDED TO BE CHANGED. SHORTLY AFTER WITHIN A WEEK FROM THAT WE STARTED HEARING A POPPING SOUND FROM THE LEFT FRONT PART OF THE TRUCK. SOMEWHERE NEAR THE AXEL OR TIRE BARING. I CONTACTED THE DEALER AND STATED THEY HAD SOLD ME A CAR WITH NO BREAKS AND WITH THIS MYSTERIOUS NOISE. THEY DIAGNOSED THE CAR, CHARGED ME AND DIDN'T FIX THE PROBLEM I DIDN'T EVEN GET REIMBURSED OR AN APOLOGY FOR BEING SOLD A CAR THAT HAD NO BREAKS. I HAVE TAKEN MY CAR TO A NEW DEALER FOR FURTHER DIAGNOSIS. WHERE THEY ARE ASKING ME TO PAY FOR A DIAGNOSTIC FEE AND DEDUCTIBLE I FEEL THE ORIGINAL DEALER WHO SOLD ME THIS DEFECTIVE CAR SHOULD HAVE TO PAY SINCE I HAVE PAID THESE DUE ONCE ALREADY. ANY TIME THE STEERING WHEEL IS TURNED ALL THE WAY YOU FEEL AND HEAR THE POPPING NOISE.

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