NHTSA Complaint #11311472 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11311472
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	February 24, 2020
Date Filed	February 25, 2020
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

POWER STEERING FAILURE, AS DESCRIBED IN FORD RECALL 15S18, NTSA CAMPAIGN 15V340000. VEHICLE ALERTED THAT POWER STEERING NEEDED TO BE SERVICED WHILE IN MOTION TO A HIGHWAY ON-RAMP. NO ISSUES WITH CONTROL, EXITED HIGHWAY AND RETURNED TO RESIDENCE, PARKED. ATTEMPTED TO DRIVE VEHICLE AN ESTIMATED HOUR LATER, AND HAD A COMPLETE POWER STEERING FAILURE AT IGNITION. VEHICLE ALERTED "SERVICE POWER STEERING NOW". ORIGINAL RECALL WORK WAS COMPLETED IN 2016 @105K, NOW @ 170K COMPLETE PART FAILURE, >65K ON NEW PART... FORD STATES WORK/PART WARRANTY ONLY VALID FOR 12MOS, YET NEW PRODUCT THEY WANT TO SELL ME CARRIES A LIFETIME WARRANTY... $2500 FIX FOR A KNOWN ISSUE.

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