NHTSA Complaint #11311304 — 2014 GMC TERRAIN

MY 2014 TERRAIN STALLED OUT AT A STOP SIGN. I RESTARTED THE TRUCK AND WAS IT MADE A NOISE AS THOUGH SOMETHING WAS WRONG WITH A BELT. I WENT AROUND THE BLOCK AND IT STALLED OUT 3 MORE TIMES. I BACKED IT INTO MY DRIVEWAY AND NOTICED ALL OF THE OIL ON THE GROUND. I HAD THE TRUCK PUT ON A FLATBED AND TOWED TO THE DEALER. ACCORDING TO THE SERVICE DEPARTMENT, THE REAR MASTER SEAL BLEW. SOMEHOW, AS EXPLAINED TO ME, WATER GETS INTO THE ENGINE AND FREEZES. THIS CAUSES PRESSURE AND THAT IS THE CAUSE OF THE DAMAGE. MY TERRAIN TURNED 5 YRS OLD ON 11/21/19 WITH ONLY 50,249 MILES. I AM VERY DISAPPOINTED. I HAVE ALWAYS OWNED A GM VEHICLE AND HAVE NEVER HAD A PROBLEM UNTIL NOW. THE WARRANTY DOES NOT COVER SINCE IT IS 5 YRS OLD AND I AM OUT $3,000 FOR REPAIRS. I DON'T EVEN HAVE THE TRUCK PAID OFF YET. THERE HAS NOT BEEN A RECALL OR POLICY/WARRANTY WAIVER.