NHTSA Complaint #11311163 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11311163
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	February 21, 2020
Date Filed	February 24, 2020
Mileage	165,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE LOST POWER STEERING ASSIST AND BECAME DIFFICULT TO TURN IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE VEHICLE THE MESSAGE 'POWER STEERING' DISPLAYED ON THE INSTRUMENT PANEL WHILE THE FAILURE PERSISTED. THE LOCAL DEALER OLATHE FORD (1845 E. SANTA FE ST. OLATHE, KS) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 165,000.

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