NHTSA Complaint #11311134 — 2012 HAUL MASTER TRAILER

TIRE SIDEWALLS RUB AGAINST THE METAL FENDER BRACKET WHEN TRAILER IS USED WITH LOAD OF 700 POUNDS. I HAD TIRE FAILURE AT 35 MILES PER HOUR. I FOUND HEAVY RUBBER MARKS AND SHARDS OF RUBBER FROM THE TIRE SIDEWALL ON BOTH FENDER BRACKETS ON EACH SIDE OF MY TRAILER. IN ADDITION TO THE RUBBING CONTACT, THE FENDER BRACKETS HAVE VERY SHARP EDGES THAT CAN CUT THE SIDEWALLS OF THE HIGH PRESSURE 80 PSI TIRE AND CAUSE A SUDDEN TIRE FAILURE. ON APRIL 30, 2014 HARBOR FREIGHT CUSTOMER SERVICE WAS CONTACTED BY EMAIL, PROVIDED PHOTOS AND WAS REQUESTED TO PROVIDE INSTRUCTIONS ON HOW TO FIX THIS SERIOUS SAFETY PROBLEM. HOWEVER RESPONSE WAS TO SUPPLY ME WITH GIFT CARD FOR TWO NEW WHEELS. DIGITAL PHOTOS AVAILABLE ON REQUEST.