NHTSA Complaint #11311012 — 2019 SUBARU IMPREZA

ON 2/16/2020, WHILE DRIVING AT A NORMAL SPEED (~20MPH) IN CLEAR CONDITIONS IN DOWNTOWN PHILADELPHIA, PA, A SMALL OBJECT (POTENTIALLY A ROCK) FELL OFF AN OVERPASS I WAS DRIVING UNDER, HIT THE PASSENGER SIDE OF THE WINDSHIELD OF MY CAR, AND CAUSED AN APPROXIMATELY 10-INCH CRACK. THE OBJECT THAT CAUSED THE CRACK WAS NOT LARGE ENOUGH FOR MY PASSENGER TO EVEN NOTICE WHEN IT HIT. THE CRACK IT CAUSED IN THE WINDSHIELD WAS UNREASONABLY LARGE, WHEN OTHER, LARGER OBJECTS (LIKE ROCKS) HAVE HIT THE WINDSHIELD IN THE COURSE OF NORMAL HIGHWAY DRIVING WITHOUT CAUSING DAMAGE. THE REPAIR COST A TOTAL OF ~$1,000, OF WHICH I WAS RESPONSIBLE FOR $500. I HAVE ATTACHED AN IMAGE OF THE CRACK AND A COPY OF THE INVOICE FROM THE WINDSHIELD REPLACEMENT.