NHTSA Complaint #11310781 — 2012 FORD FOCUS

THE FAMILY HAS TAKEN ALL THREE OF OUR FORD VEHICLES TO THE SAME DEALERSHIP FOR SERVICE SINCE WE PURCHASED THEM AND THEY HAVE NOT TAKEN RECALL ACTION. THE FOCUS NOT ONLY HAS THIS RECALL BUT THE SHUDDER RECALL, THAT THE DEALER ADVISED THAT IT WOULD COST US $1,500 BECAUSE THE RECALL REQUIRES CLUTCH REPLACEMENT. WE RECEIVED NOTICES FOR THE TCM, SHUDDER/SHAFT SEALS, AND CPV WITH NO ACTIONS TAKEN. THE FAMILY'S RECORD IS THAT OUR MAINTENANCE SCHEDULE HAS BEEN CONSISTENT VISITS WITH THE DEALER'S ASSIGNED RETURN DATES AND NOTHING LESS. THE FAMILY SHOULD NOT HAVE TO PAY FOR A RECALL FOR THAT KIND OF MONEY. THAT AMOUNT SHOULD BE DOUBLED AND SUBMITTED TO US AS A DOWN PAYMENT ON A NEW FORD VEHICLE. WE ARE NOT LIKING WHAT SEXTON FORD TOLD US THOUGH WE HAVE BEEN NOWHERE ELSE FOR MAINTENANCE EXCEPT THEM SINCE DAY ONE! NOW, WE ARE BEING NOTIFIED OF NOTHING BEING DONE IAW WHAT SUPPOSED TO HAD BEEN DONE ALREADY.