NHTSA Complaint #11310613 — 2017 FORD EXPLORER ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11310613
Vehicle	2017 FORD EXPLORER
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 17, 2020
Date Filed	February 21, 2020
Mileage	13,001 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEATED SEATS, THE HEATED STEERING WHEEL AND THE APPLE PORT WAS INOPERABLE. THE MESSAGE CENTER DISPLAYED EMERGENCY CHARGING NEEDED. THE VEHICLE WAS STARTED AND THEN DRIVEN TO THE FRED MARTIN FORD, 4701 MAHONING AVE, YOUNGSTOWN, OH 44515, WHERE IT WAS DETERMINED THAT THE BATTERY POWER WAS LOW. THE CONTACT STATED THAT THE BATTERY WAS REPLACED PRIOR TO THE FAILURE. AN APPOINTMENT WAS SCHEDULED WITH THE SAME DEALER HOWEVER, THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,001.

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